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Orders & Returns Policy

Orders When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Returns Policy If you are unhappy with an item, you can return it within 14 working days of the delivery date.

It must be sent back in the condition it was sent out in (including the original packaging) along with your packing note / invoice.

Shipping And Handling The Company will use its reasonable endeavours to complete delivery on or before any delivery dates requested by the Customer or estimated by the Company but will not be liable for any delay in delivery.

The company reserves the right to supply part quantities of any order as and when available and to deliver the balances at a later date.

The Company may withhold delivery of all or any part of the order without notice if the Customer has failed to pay promptly for all Goods supplied under a previous order or may require payment prior to delivery if the Company shall have any reasonable doubt as to the financial position of the Customer.

The quantity of the Goods delivered under the Contract shall be recorded by the Company upon despatch from the Company's warehouse and the Company's record shall be accepted by the customer as conclusive evidence of the quantity delivered.

It is the Customers responsibility to notify the Company if the Goods have not been received by the customer within seven days of the date of the receipt of the Company's invoice. If no notification is made, the Customer shall be deemed to have received the goods.

If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on +44 (0)114 235 2429

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